Frequently asked questions
Can you engrave our Perpetual Trophies?
Yes. We offer a full engraving service on to Cups, Shields or in fact most things that can be engraved. Call us or pop in by appointment if you are not sure if your item is suitable for engaving.
Do you engrave glass and crystal?
Yes. Many of our glass products can be engraved. However, we only engrave the glassware that we supply.
How much do you charge for engraving the trophies on your website?
Delivery & Collection
Can I collect from your shop?
Yes. When your order is ready for collection you will receive an email confirmation. You can then collect from our shop during normal opening hours. You will need your 'collection note' which can either be as a printed 'hard copy' or held on your smart phone.
Do you deliver?
Yes. We use a courier to deliver throughout the UK. The charges and timings are shown as you checkout.
Do you offer a same day service?
How long will my order take to complete?
How much will my delivery charges be?
Standard delivery is 5-7 working days from date we receive your order however we will NEVER miss your deadline!
We always deliver in time for your required delivery date/presentation date.
We offer an express order if you have an urgent delivery requirement, an express order charge will be incurred, quoted on receipt of order
Orders are despatched using an overnight (next working day) courier delivery service, However, smaller orders may go by standard post...
We also offer a Saturday delivery service at an extra cost...
Deliveries can not be made on Sunday's or Bank Holidays.
These charges will be added after the order has been processed and payment taken manually.
How much will it cost to deliver internationally?
Prices are dependent on the country you are ordering from.
All our products are individually weighed and charges are calculated on the total weight.
Will the parcel require a signature?
All our parcels are despatched with a tracking number and require a signature on delivery.
We cannot specify a time of delivery and therefore many customers choose to take delivery at a work address or another address where someone can sign for your parcel during working hours.
This can be specified during the checkout process.
Do you offer a discount?
Prices & Payment
Can we pay direct to your Bank Account?
Do you offer credit terms?
No. Generally you will need to pay for your order before we start engraving it however, if you are an existing customer, we may make specific arrangements for your organisation. If you are unsure please call us.
Do you take Payment Cards?
Yes. When you check out you will see the cards that you can use. generally it's all popular credit and debit cards. You can also pay direct to our Bank Account.
Is VAT included?
No. VAT is not charged. We are not VAT-registered
Do you take Cash?
Do you have a minimum order charge?
No. In addition if your order is over £150 we will deliver it FREE within the UK.
How can I place and pay for my order?
SCHOOLS AND CLUBS/ORGANISATIONS:
We do appreciate that schools and some clubs/organisations may find it hard to pay in advance for orders due to the difficulty in raising payment by card online.
For this reason we allow schools to place orders by email, by post and over the telephone.
We then process the order, and invoice you to allow maximum time to make payment.
Orders are only despatched upon receipt of advance payment.
We accept all the major credit and debit cards as well as payment by cheque/BACS transfer.
Orders paid by cheque will usually not be despatched until the funds have been verified.
Visiting our Shop
Can we buy from your shop?
Not really. Our premises is not a showroom, orders can be collected from our premises but our website displays our main range for all sports and events which products can be purchased from.
We can source trophies for all occasions so if you can not find what you are looking for, just ask…even bespoke awards.
What are your opening hours?
As an online business, we can arrange to see you in the shop on appointment however always email firstname.lastname@example.org or text/WhatsApp 07984 913 578 for a prompt response at any time
Returns & Damage
What if I need to return my order?
You may return an item in its original condition for a refund or credit within 7 days of receiving, however, where engraving has been supplied, no refund will be available (unless an error has been made by us)
Delivery charges can only be refunded if the return is due to our error.
After a return has been received, it will usually take 1-2 weeks to process.
If using a credit card, refunds will generally be credited to your account.
If paying by cheque/BACS, a refund cheque will be mailed to you.
We suggest you use Royal Mail Special Delivery for your protection.
What if you don't have all of the items in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only) if there is sufficient time, else we will advise you and arrange a suitable replacement. For international orders, we will e-mail you details of the missing items to confirm the balance of your order.
Which Artwork formats do you accept?
In most cases, artwork needs to be supplied in the format of a colour jpg or eps file.
If required for glass/crystal awards, we will require artwork supplied in true black and white (no colour).